Where are my goods?
The estimated delivery time for your order is stated on the product page and at the checkout, before purchase. After placing your order, you can see an estimated delivery date in your order confirmation.
In order to offer our customers as wide a range as possible, we work with several different warehouses and therefore the delivery time can differ between different products. On every product information page you will find information about each product's delivery time. In cases where you order several products, these will be delivered together, so it is the longest specified delivery time that applies.
As soon as your order has been shipped from our warehouse you will receive a delivery confirmation by email, with information from us about your delivery. With the delivery confirmation you also have the option to track your shipment by clicking on the tracking number/package ID link. This will take you to the carrier's website, which will show the latest information about your delivery.
When your delivery is available for collection at your post office or for delivery, if you have chosen home delivery, you will receive a notification via sms.
Has my order been processed?
An order confirmation is automatically sent, immediately after your order has been registered..
It will be sent to the email address you provided at registration.
If you have not received your order confirmation within two hours, we recommend that you first search the spam box in your email. Otherwise, contact us, and please ensure that you enter your address and telephone number so we can quickly find your order.
How do I make a return?
Our ambition is that you as a customer should be satisfied with your product and you always have the right to carefully examine the product. If the item does not meet your expectations, you have the right of withdrawal and the right to purchase on approval for 30 days.
To make a return, please submit our return form, which you will find in this link.
A digital shipping note is created which you print and simply submit to your nearest UPS representative. Remember to have with you your order number and the email address you entered on the order, as this is mandatory information needed to register your return
Note that the return cost for the package is 6 GBP / 7 EUR.
As a customer you have the responsibility for the return costs. It is therefore important that you note the package ID on the package that you send to us and ask for a receipt when you leave it with your UPS agent.
How do I make a claim?
We are disappointed that you are not happy with your goods!
To make a claim, you register your case via our claim form.
If you have encountered a product with manufacturing defects or transport damage, we will of course help you as best we can to put it right. The procedure differs from case to case, so it is important that you always contact us. In order to handle your claim as smoothly as possible, we need as detailed a description as possible as well as pictures/films that clearly show the product's defect/fault.
In some cases we need to get the product back to investigate it here, and in some cases it is enough for you, as the customer, to show us the fault with the help of e.g. a picture of the product that clearly shows the defect. Should we have to take back the goods, we will of course be responsible for the freight, provided your claim is approved. We reserve the right to take up to 20 working days to handle a claim.
It is important that you always register your claim with us before sending it to us. We will inform you if we need you to return the goods to be able to handle your claim.